Sri Lanka’ eChannelling introduces One-touch Tele-Channelling to offer personalised services
Ada Derana: Reiterating its commitment to pioneering digital lifestyle & health solutions, eChannelling, Sri Lanka’s largest channelling network and arm of SLT-MOBITEL, launched its all new One-touch Tele-Channelling Service, offering personalised online video Doctor consultation solution. The new service enables patients based locally or worldwide to consult Doctors’ online, providing personalized service and greater convenience. With a strong pledge to offer high quality digital healthcare solutions and leading Sri Lanka towards digitisation, eChannelling’s new and own platform for online video doctor channelling is aimed at helping patients secure the benefits of a remote channelling service, conveniently and uplifting their lifestyle using cutting-edge technologies. During the pandemic, telemedicine became a lifeline for many individuals and families in delivering healthcare. eChannelling supported the nation providing dedicated doctor consultation and remote monitoring of patients’ health conditions via audio/video facilities. Post pandemic, eChannelling’s new One-touch Tele-Channelling online video consultations solution integrated through the eChannelling App enables local and international patients to connect with registered doctors via a video call.
Harnessing the power of technology and improving access to healthcare, the eChannelling Tele- Channelling online video consultations offer multiple benefits for patients such as ability to view a list of doctors available online in real-time, view sessions for a particular doctor and place appointments for online doctors. Patients can book teleconsultation appointments for doctors who are registered and scheduled for the teleconsultation service.
Additionally, when a patient places an appointment, the Doctor will be notified of the appointment through the Doctor App and he/she will have the ability to initiate a video call to the patient based on their mutual preference, engaging in consultations at the convenience of both parties. This feature enables Doctors being able to connect with patients from anywhere, anytime, including those located internationally. Providing greater convenience, patients can initiate a chat with a doctor two hours prior to the session commencing and 24 hours after the session. To assist the patient, the ability to share medical reports and earlier prescriptions with the doctor are also available. At the appointment time, the doctor will initiate a video call to the patient’s last logged in device and the session will continue until the consultation is over. Furthermore, the Doctor can also share the prescription with the patient after the session and if any further clarifications are necessary, patients can raise them within 24 hours after the session via the chat facility. A view of past teleconsultation conversations with the doctor is also available for better outcomes.
Sri Lanka’s expanding health sector is one of the fastest growing economic sectors in the country with the potential for further expansion. The Sri Lankan government has also taken many steps to expand the business/investment opportunities in the country’s health industry with focus also being placed on capacity building. It is in such a backdrop that the health sector is looking at expanding the digital platforms related to the health sector in line with the developments in Sri Lanka’s ICT and digital infrastructure development sectors. Foreign businesses/investors could therefore look at the growing opportunities in Sri Lanka’s health industry while also looking at developing the required digital platforms along with it.
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